Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns(refundable items) must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at returns@feddystores.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Feddy Stores

Attn: Returns

RMA #

3320 W Bath Rd  

Akron, OH 44333 

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

DIGITAL PRODUCTS

Digital products (download and installation using the activation keys) are also eligible for a refund. Proof of purchase such as order number, sales order, sale confirmation emails, or invoice is required in order to process the refund.

EXCEPTIONS    

The following items cannot be returned: 

     ●     KEYCODES: USED UP TO THEIR FULL SUBSCRIPTION DURATION    

     ●     SERVICE PLANS: USED FROM PREVIOUS SUBSCRIPTION    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(865) 321-3965

returns@feddystores.com